The first tip is DRIVE. DRIVE is an approach to problem solving and analysis that can be used as part of process improvement.
Define - the scope of the problem, the criteria by which success will be measured and agree the deliverables and success factors.
Review - the current situation, understand the background, identify and collect information, including performance, identify problem areas, improvements and "quick    wins".
Identify - improvements or solutions to the problem, required changes to enable and sustain the improvements.
Verify - Check that the implementation will bring about benefits that meet the defined success criteria, prioritise and pilot the improvements.
Execute - plan the implementation of the solutions and improvements, agree and implement them, plan a review, gather feedback and review.
Source: dti
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